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Health Inspection Summary
Norwalk Skilled Nursing & Wellness Centre, LLC
11510 Imperial Highway
Norwalk, CA 90650
(562) 868-6791

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Deficiency Category
Inspection Date:
7/26/24
Complaint Reporting Period:
3/1/24 - 2/28/25
Inspection Date:
7/16/21
Complaint Reporting Period:
3/1/23 - 2/29/24
Inspection Date:
11/26/19
Complaint Reporting Period:
3/1/22 - 2/28/23
Freedom from Abuse, Neglect, and Exploitation Deficiencies030
Quality of Life and Care Deficiencies860
Infection Control Deficiencies031
Resident Assessment and Care Planning Deficiencies321
Nursing and Physician Services Deficiencies311
Resident Rights Deficiencies451
Nutrition and Dietary Deficiencies112
Pharmacy Service Deficiencies661
Environmental Deficiencies200
Administration Deficiencies220

Detailed result for inspection on 7/26/24
Date of last standard health inspection:7/26/24Read the full report (PDF)
Date(s) of complaint inspection(s) between 3/1/24 - 2/28/25
Date(s) of infection control inspection(s) between 3/1/24 - 2/28/25
No infection control inspections
Total number of Health Deficiencies for this nursing home:29
Average number of Health Deficiencies in California:16.4
Average number of Health Deficiencies in the United States:9.6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
No Freedom from Abuse, Neglect, and Exploitation Deficiencies were found during this inspection period.
Quality of Life and Care Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

9/20/2410/11/24
2 - Minimal harm or potential for actual harm
Many

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

9/20/2410/11/24
4 - Immediate jeopardy to resident health or safety
Few

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

7/26/248/18/24
2 - Minimal harm or potential for actual harm
Few

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

5/28/246/27/24
2 - Minimal harm or potential for actual harm
Some

Provide medically-related social services to help each resident achieve the highest possible quality of life.

5/28/246/27/24
2 - Minimal harm or potential for actual harm
Some

Provide safe, appropriate pain management for a resident who requires such services.

7/26/248/18/24
2 - Minimal harm or potential for actual harm
Some

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

7/26/248/18/24
2 - Minimal harm or potential for actual harm
Few

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

11/27/2412/2/24
3 - Actual harm
Few
Infection Control Deficiencies
No Infection Control Deficiencies were found during this inspection period.
Resident Assessment and Care Planning Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

9/20/2410/11/24
3 - Actual harm
Few

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

10/23/2411/6/24
2 - Minimal harm or potential for actual harm
Few

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

7/26/248/18/24
2 - Minimal harm or potential for actual harm
Some
Nursing and Physician Services Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

7/26/248/18/24
2 - Minimal harm or potential for actual harm
Many

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

9/3/249/20/24
2 - Minimal harm or potential for actual harm
Some

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

11/27/2412/2/24
2 - Minimal harm or potential for actual harm
Few
Resident Rights Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

9/20/2410/11/24
3 - Actual harm
Few

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

5/28/246/27/24
2 - Minimal harm or potential for actual harm
Few

Reasonably accommodate the needs and preferences of each resident.

7/26/248/18/24
2 - Minimal harm or potential for actual harm
Some

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

9/23/2410/3/24
2 - Minimal harm or potential for actual harm
Few
Nutrition and Dietary Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

7/26/248/18/24
2 - Minimal harm or potential for actual harm
Many
Pharmacy Service Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

8/22/249/15/24
2 - Minimal harm or potential for actual harm
Few

Ensure each resident’s drug regimen must be free from unnecessary drugs.

7/26/248/18/24
2 - Minimal harm or potential for actual harm
Few

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

8/8/248/30/24
2 - Minimal harm or potential for actual harm
Some

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

7/26/248/18/24
2 - Minimal harm or potential for actual harm
Few

Ensure that residents are free from significant medication errors.

8/8/248/30/24
2 - Minimal harm or potential for actual harm
Some

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

7/26/248/18/24
2 - Minimal harm or potential for actual harm
Few
Environmental Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

5/28/246/27/24
2 - Minimal harm or potential for actual harm
Some

Keep all essential equipment working safely.

11/27/2412/2/24
2 - Minimal harm or potential for actual harm
Few
Administration Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Have a plan that describes the process for conducting QAPI and QAA activities.

9/20/2410/11/24
2 - Minimal harm or potential for actual harm
Many

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

7/26/248/18/24
2 - Minimal harm or potential for actual harm
Few

Detailed result for inspection on 7/16/21
Date of last standard health inspection:7/16/21Read the full report (PDF)
Date(s) of complaint inspection(s) between 3/1/23 - 2/29/24
Date(s) of infection control inspection(s) between 3/1/23 - 2/29/24
No infection control inspections
Total number of Health Deficiencies for this nursing home:29
Average number of Health Deficiencies in California:17.2
Average number of Health Deficiencies in the United States:9.4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

10/26/2310/27/23
2 - Minimal harm or potential for actual harm
Few

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

8/24/239/20/23
2 - Minimal harm or potential for actual harm
Few

Respond appropriately to all alleged violations.

8/24/239/20/23
2 - Minimal harm or potential for actual harm
Few
Quality of Life and Care Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Provide care or services that was trauma informed and/or culturally competent.

2/1/242/23/24
2 - Minimal harm or potential for actual harm
Few

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Few

Provide enough food/fluids to maintain a resident's health.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Few

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

5/11/236/11/23
3 - Actual harm
Few

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

9/15/2310/12/23
3 - Actual harm
Few

Provide safe, appropriate pain management for a resident who requires such services.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Some
Infection Control Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Provide and implement an infection prevention and control program.

10/26/2310/27/23
2 - Minimal harm or potential for actual harm
Some

Provide and implement an infection prevention and control program.

6/7/237/3/23
2 - Minimal harm or potential for actual harm
Some

Provide and implement an infection prevention and control program.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Some
Resident Assessment and Care Planning Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Ensure each resident receives an accurate assessment.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Some

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Few
Nursing and Physician Services Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Few
Resident Rights Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

4/14/235/2/23
2 - Minimal harm or potential for actual harm
Few

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

7/6/237/21/23
2 - Minimal harm or potential for actual harm
Few

Honor the resident's right to organize and participate in resident/family groups in the facility.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Some

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Some

Reasonably accommodate the needs and preferences of each resident.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Few
Nutrition and Dietary Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Few
Pharmacy Service Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Some

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Some

Ensure medication error rates are not 5 percent or greater.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Some

Ensure each resident’s drug regimen must be free from unnecessary drugs.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Few

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

9/25/2310/25/23
2 - Minimal harm or potential for actual harm
Few

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Few
Environmental Deficiencies
No Environmental Deficiencies were found during this inspection period.
Administration Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

7/16/218/12/21
2 - Minimal harm or potential for actual harm
Some

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

7/6/237/21/23
2 - Minimal harm or potential for actual harm
Few

Detailed result for inspection on 11/26/19
Date of last standard health inspection:11/26/19Read the full report (PDF)
Date(s) of complaint inspection(s) between 3/1/22 - 2/28/23
No complaint inspections
Date(s) of infection control inspection(s) between 3/1/22 - 2/28/23
No infection control inspections
Total number of Health Deficiencies for this nursing home:7
Average number of Health Deficiencies in California:15.1
Average number of Health Deficiencies in the United States:8.7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
No Freedom from Abuse, Neglect, and Exploitation Deficiencies were found during this inspection period.
Quality of Life and Care Deficiencies
No Quality of Life and Care Deficiencies were found during this inspection period.
Infection Control Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Provide and implement an infection prevention and control program.

11/26/191/2/20
2 - Minimal harm or potential for actual harm
Some
Resident Assessment and Care Planning Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Ensure each resident receives an accurate assessment.

11/26/191/2/20
2 - Minimal harm or potential for actual harm
Some
Nursing and Physician Services Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

11/26/191/2/20
2 - Minimal harm or potential for actual harm
Few
Resident Rights Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

11/26/191/2/20
2 - Minimal harm or potential for actual harm
Few
Nutrition and Dietary Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

11/26/191/2/20
2 - Minimal harm or potential for actual harm
Few

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

11/26/191/2/20
2 - Minimal harm or potential for actual harm
Some
Pharmacy Service Deficiencies
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

11/26/191/2/20
2 - Minimal harm or potential for actual harm
Few
Environmental Deficiencies
No Environmental Deficiencies were found during this inspection period.
Administration Deficiencies
No Administration Deficiencies were found during this inspection period.
Complaints and facility-reported incidents in the past 3 years
Inspectors determined that the nursing home failed to:Inspection DateDate of Correction
Level of Harm
(Least to most)
Residents Affected
(Few, Some, Many)

Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

9/20/2410/11/24
2 - Minimal harm or potential for actual harm
Many

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

9/20/2410/11/24
4 - Immediate jeopardy to resident health or safety
Few

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

5/28/246/27/24
2 - Minimal harm or potential for actual harm
Some

Provide medically-related social services to help each resident achieve the highest possible quality of life.

5/28/246/27/24
2 - Minimal harm or potential for actual harm
Some

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

11/27/2412/2/24
3 - Actual harm
Few

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

9/20/2410/11/24
3 - Actual harm
Few

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

10/23/2411/6/24
2 - Minimal harm or potential for actual harm
Few

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

9/3/249/20/24
2 - Minimal harm or potential for actual harm
Some

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

11/27/2412/2/24
2 - Minimal harm or potential for actual harm
Few

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

9/20/2410/11/24
3 - Actual harm
Few

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

5/28/246/27/24
2 - Minimal harm or potential for actual harm
Few

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

9/23/2410/3/24
2 - Minimal harm or potential for actual harm
Few

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

8/22/249/15/24
2 - Minimal harm or potential for actual harm
Few

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

8/8/248/30/24
2 - Minimal harm or potential for actual harm
Some

Ensure that residents are free from significant medication errors.

8/8/248/30/24
2 - Minimal harm or potential for actual harm
Some

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

5/28/246/27/24
2 - Minimal harm or potential for actual harm
Some

Keep all essential equipment working safely.

11/27/2412/2/24
2 - Minimal harm or potential for actual harm
Few

Have a plan that describes the process for conducting QAPI and QAA activities.

9/20/2410/11/24
2 - Minimal harm or potential for actual harm
Many

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

10/26/2310/27/23
2 - Minimal harm or potential for actual harm
Few

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

8/24/239/20/23
2 - Minimal harm or potential for actual harm
Few

Respond appropriately to all alleged violations.

8/24/239/20/23
2 - Minimal harm or potential for actual harm
Few

Provide care or services that was trauma informed and/or culturally competent.

2/1/242/23/24
2 - Minimal harm or potential for actual harm
Few

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

5/11/236/11/23
3 - Actual harm
Few

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

9/15/2310/12/23
3 - Actual harm
Few

Provide and implement an infection prevention and control program.

10/26/2310/27/23
2 - Minimal harm or potential for actual harm
Some

Provide and implement an infection prevention and control program.

6/7/237/3/23
2 - Minimal harm or potential for actual harm
Some

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

4/14/235/2/23
2 - Minimal harm or potential for actual harm
Few

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

7/6/237/21/23
2 - Minimal harm or potential for actual harm
Few

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

9/25/2310/25/23
2 - Minimal harm or potential for actual harm
Few

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

7/6/237/21/23
2 - Minimal harm or potential for actual harm
Few
Infection control inspection deficiencies in the past 3 years
This nursing home has not had any infection control inspections in the past 3 years.
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